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NHS Test and Protect Scams - Borders position

Alert message sent 17/06/2020 16:04:00

Information sent on behalf of Scottish Borders Council

Following on from the SB Alert issued by Action Fraud titled 'Coronavirus-Related Scams - How To Protect Yourself,' we would like to let you know about the situation at Scottish Borders level.

NHS Test and Protect Scams:

The NHS Test and Protect service plays an important role in the fight against COVID-19 and it’s vital the public have confidence and trust in the service. However, we understand the concerns people have about the opportunity for criminals to commit scams.

If you are unsure about who are you talking to, the contact tracer will signpost you to phone Borders General Hospital and ask for the COVID-19 Contact Tracing Team. All emails sent by NHS Borders COVID-19 Tracing service will come from the following email:

The NHS Test and Protect service will never:
  • ask you to dial a premium rate number to speak to them (for example, those starting 09 or 087)
  • ask you to make any form of payment or purchase a product or any kind
  • ask for any details about your bank account
  • ask for your social media identities or login details, or those of your contacts
  • ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone  
  • ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
  • ask you to access any website that does not belong to the government or NHS
Message sent by
Emma Spence (SBC, Communications and Multimedia Officer, Scottish Borders)

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